Frequently Asked Questions
Everything you need to know about shopping with Biltmore Shop
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
Biltmore Shop accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data. We never store your full credit card information and do not sell your personal details to third parties.